Advice and support

Including Emergency Out of Hours

Fast response service

Photo of phone operatorIn our commitment to provide an efficient and effective service to our customers we have set up a Fast Response Service.

During the hours, 7.30 a.m. to 6.00 p.m. Monday to Friday a member of our team will be ready to receive and deal with your call promptly and effectively.

Upon receipt of your call a Surveyor will be assigned who will deal with your problem. In emergency situations a contractor will be requested to respond immediately. The contractor will be asked to confirm any action taken as soon as possible to the Surveyor. If a response has not been received within 2 hours a ‘follow up’ call, will be made by a member of the team to the contractor to both monitor action taken and to assess the situation.

The Fast Response Service has been introduced to assist all our customers with any aspect of day to day building maintenance needs, including all general enquiries and orders or work etc. 

The cost of this service is incorporated within your annual subscription fee. (This does not include the Contractors charges for works carried out).

To contact your fast response service telephone - 01274 431877

 

Emergency out of hours support

We maintain a database of customer ‘out of hours’ authorised personnel.

When calls are received from the Council’s Emergency Team, staff will deal with the repair on behalf of the customer and report the incident as required to the school’s authorised person.

A member of Technical Services is on call 24/7 and will always assist customers as required.

The cost of this service is incorporated within your annual subscription fee.

For Out of Hours support service telephone - 01274 431000