Service Level Agreement at a glance

The information contained within this section is for schools only. Other customers will receive a bespoke SLA created specifically for them (based on their requirements).  If you are not a school and would like to discuss further then please contact us to arrange an appointment.

The package covers advice and support on technical issues and contract administration, when using our approved contractors through us only. It does not cover the contractors costs for repairs, maintenance or works carried out. All Annual subscriptions run in line with the financial year - April to March and customers will be charged accordingly. Prices do not include VAT.  SLA subscription renewals must be submitted by the end of March 2019 (unless otherwise agreed with BTS) as late submissions may incur an admin charge. 

Customers can take advantage of a price freeze (of the base cost) for the length of an SLA if signing up for 2 years or more. 

For 2019-20 each school will be charged a flat fee of: £457, plus:

  • per primary school pupil (based on the most recent pupil numbers on roll): £1.12
  • per secondary school pupil (based on the most recent pupil numbers on roll): £0.92

The package includes the following:

Service Local Authority School Academy/Free School
Technical advice and support including any necessary expertise to support the school in a major incident/disaster situation to ensure the school returns to being operational as soon as possible
Out of hours support
Condition surveys (including production of reports for governors) Additional cost
Price available on request
Portable Appliance Testing (contract administration, advice and support)
Electrical fixed wiring testing (contract administration, advice and support)
Asbestos management Management Plan on site included in the SLA but additional cost for all else. Price available on request provided up-to-date electronic plans are available.
Legionella (contract administration, advice and support)
Burner servicing (contract administration, advice and support)
Lifts and lift appliances (advice and support)
Fire risk assessments (advice and support) Additional cost
Price available on request provided up to date electronic plans are available
Compliance works (contract administration, advice and support)
Access to approved suppliers and preferential rates

Your base cost covers the services above but you can select the services you would like us to manage as part of the SLA from the Service List on the second page.  You can also buy into additional services as shown throughout this website and in the brochure or request us to carry out any repairs/maintenance on your behalf for any issues identified. You will be charged separately for any contractor charges/costs incurred for such repairs/maintenance over and above the SLA.  

Payment method

An invoice for the total amount will be sent to the school following receipt of the subscription. Alternatively, schools on SAP can have the charge directly transferred by providing the schools cost centre on the subscription form (typically a four letter code starting with ‘R’). You can also use this method for any works requested through BTS.

The prices will be fixed for the term of the agreement on the subscription form so may offer savings for long term subscriptions. Schools signing for one year  may be subject to an increase in price for subsequent years.