Service Level Agreement at a glance

The package covers advice and support on technical issues and contract administration, when using our approved contractors only. It does not cover the contractors costs for repairs, maintenance or works carried out. All Annual subscriptions run in line with the financial year - April to March and customers will be charged accordingly. SLA subscription renewals must be submitted by the end of March 2017 (unless otherwise agreed with BTS) as late submissions may incur an admin charge.

For 2017-18 each school will be charged a flat fee of: £439, plus:

  • per primary school pupil (based on the most recent pupil numbers on roll): £1.08
  • per secondary school pupil (based on the most recent pupil numbers on roll): £0.88

The package includes the following:

Service Local Authority School Academy/Free School
Technical advice and support
Out of hours support
Asset management plans (including production of reports for governors Additional cost
Price available on request
Portable Appliance Testing (contract administration, advice and support)
Electrical fixed wiring testing (contract administration, advice and support) Additional cost
Price available on request
Asbestos management Includes Asbestos Management Plan on site but price available on request for project management provided up to date electronic plans are available
Legionella (contract administration,
advice and support)
Burner servicing (contract administration, advice and support)
Lifts and lift appliances (advice and support)
Fire risk assessments (advice and support) Additional cost
Price available on request provided up to date electronic plans are available
Compliance works (contract administration, advice and support)
Access to approved suppliers and preferential rates

Your base cost covers the services above but you can the select services you would like us to manage as part of the SLA from this Service List.  You can also buy into additional services as shown throughout this website or request us to carry out any repairs/maintenance on your behalf for any issues identified. You will be charged separately for any contractor charges/costs incurred for such repairs/maintenance over and above the SLA.  

Payment method

An invoice for the total amount will be sent to the school following receipt of the subscription. Alternatively, schools on SAP can have the charge directly transferred by providing the schools cost centre on the subscription form (typically a four letter code starting with ‘R’). You can also use this method for any works requested through BTS.

The prices will be fixed for the term of the agreement on the subscription form so may offer savings for long term subscriptions. Schools signing for one year  may be subject to an increase in price for subsequent years.